Help Center for Travelers

1How to find accommodation?

You can make your reservation 24 hours a day, 7 days a week on this site.

To book your accommodation, you can directly on the home page of the site, select in the search engine, your city, your dates of stay and click on "Search". You are then redirected to the page of available accommodation.

2What are the forms of payment accepted ?

You can only pay by credit card on the "La-Reception.com" site.

3Who to contact in case of problems during my stay?

"La-Reception.com" is not responsible for any problems that may arise during your stay.

When booking you received a confirmation email, which mentioned the name of the owner of your rented accommodation.

It will be up to you to contact him.

"La-Reception.com" is only a reservation site putting tenants in contact with the owners, without liability being incurred.

4How do I cancel my reservation?
  1. The tenant can cancel his reservation free of charge up to 14 days before arrival.
  2. The tenant must pay 50% of the rental amount if he cancels between 7 days and 14 days before arrival.
  3. The tenant must pay 100% of the rental amount if he cancels within 7 days of arrival.

To proceed with a cancellation request, please complete the "cancel my reservation" form below.

Your request will be answered within 24 hours.

Cancel my reservation

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